Report a missed bin collection

If your wheelie bin was presented correctly at the time of collection, but has been missed, you can report it to us after 5pm of the scheduled collection day.

A missed collection must be reported within three working days of the scheduled collection. Missed bins not reported within three working days will not be picked up until the next scheduled collection day.

Biffa will review collection information and the CCTV footage from the vehicle. They will check if there is a valid reason your bin wasn’t emptied.

For example:

• your bin wasn’t put out at the time of collection
• the bin contained the incorrect type of waste
• the bin was too heavy

You will be told if there is a valid reason your bin was not emptied. In this case, Biffa will not return until your next scheduled collection day.

If it is too late to report your missed bin, you can also take your waste to a rubbish tip.

If your items are too big to fit in a bin, book a large item collection (also known as ERIC).

Check your bin collection day

Before you report a missed bin collection please check that you have put out the right bin on the right day.

Check your bin collection day

Report a missed household wheelie bin, bag or box collection

We are currently unable to take reports of missed bin collections. Please leave your bin out and we will get to it as soon as possible.

Report a missed bulk bin (large 4 wheeled bin) collection

If you use a shared bin in a block or flats or building such as a church, council office or a school, you can report a missed collection.

We are currently unable to take reports of missed bulk bin collections.

Help the bin crews to complete their collections

To ensure your bin is collected please follow the guidelines for putting out your bin.

Please help the crews to complete their collections by:

• putting your rubbish correctly at the kerbside with wheelie bin wheels facing the road
• making sure the bin lid is down
• making sure there is no waste outside of the bin
• parking considerately so the vehicles can access the road